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For Family Members

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Visit Matters

Visits play an important role in the rehabilitation and reintegration of inmates. It is a means where the inmates’ families, friends and loved ones, are engaged to enhance family bonding and develop positive social support towards the inmates’ rehabilitation and eventual re-integration into the community. 

An inmate can be visited via a face-to-face visit or tele-visit. Tele-visit allows visitors to see and talk to an inmate through television via tele-conferencing technology, so that visitors enjoy greater convenience and save on travelling time and costs.

FAQs on Tele-visiting  

1. Can I choose the visit dates for tele-visiting?

Tele-visits can be facilitated from Mondays to Saturdays, subject to availability of slots and other factors. Hence tele-visits provide added convenience for visitors over face-to-face visits which are limited to a fixed day of the week, example every Monday for inmates housed in Institution A1.

Tele-visits can be facilitated from Mondays to Saturdays, subject to availability of slots and other factors. Hence tele-visits provide added convenience for visitors over face-to-face visits which are limited to a fixed day of the week, for example every Monday for inmates housed in Institution A1.


2. Can I tele-visit from other locations besides the Prison Link Centre?

Tele-visit uses tele-conferencing technology and provides a convenient means and alternative mode for visitors to visit an inmate, without the need to travel to the prison institutions, thus saving on travelling time and cost. Visitors of inmates can go to any of the following centres for tele-visit:

Table 2: Address and contact numbers of tele-visit centres


 Name of Prison Link Centre/  Community tele-visit site

 Address

 Visiting Hours

 Prison Link Centre (Changi)

 990 Upper Changi Road North
 Singapore 506968

 Bus Services: 2, 29

 Mon to Fri: 8:30am - 4:05pm 
 Sat: 8:30am - 3:30pm

 Closed on Sundays and Public  Holidays

 Prison Link Centre (Jurong)

 Block 134 Jurong Gateway Road #02-  307D
 Singapore 600134

 5 min walk from Jurong East MRT and  Interchange

 Mon to Fri: 8:30am - 4:05pm 
 Sat: 8:30am - 3:30pm

 Closed on Sundays and Public  Holidays

 Prison Link Centre (Geylang  Bahru)

 Block 70 Geylang Bahru
 #02-2719 
 Singapore 330070

 Bus Services: 26, 61, 107, 853

 Mon to Fri: 8:30am - 4:05pm 
 Sat: 8:30am - 3:30pm

 Closed on Sundays and Public  Holidays

 Singapore Children’s Society  (Bishan)

 *Only for visits of inmates who  have children below 16 years old

 Research & Outreach Centre
 Junction 8

 9 Bishan Place #05-02
 Singapore 579837

 5 min walk from Bishan MRT and  Interchange

 Mon to Fri: 9:05am - 4:05pm

 Closed on Weekends and Public  Holidays

 Lakeside Family Centre (Taman  Jurong)

 The Agape
 21 Yung Ho Road #03-01 Singapore  618593

 10min bus ride from Lakeside MRT
 Bus Services: 154, 240, 246

 Mon to Fri: 9:40am - 4:05pm

 Closed on Weekends and Public  Holidays

 Life Anew! Family Centre Prison  Fellowship Singapore (Geylang)

 Century Technology Building 56 Lorong  23 Geylang #02-01 Singapore 388381

 10 min walk from Aljunied MRT

 Tue and Thu: 9:05am - 4:05pm
 Sat: 9:05am - 11:25am

 We-Care (Admiralty)

 *Only for visits of inmates or  visitors staying in Admiralty

 Block 557 Woodlands Drive 53 #01-63  Singapore 730557

 5 min bus ride from Admiralty MRT
 Bus Services: 901, 962

 Sat: 9:40am - 11:25am

 Kaki Bukit Community Centre

 *Only for visits of inmates or  visitors staying in Kaki Bukit  Constituency

 670 Bedok North Street 3 Singapore  469627

 10 min bus ride from Bedok  Interchange

 Sat: 9:40am - 11:25am

 PAP Community Foundation

 (Thomson – Toa Payoh)

 *Only for visits of inmates or  visitors staying in Thomson  Division

 Block 122 Toa Payoh Lorong 2 #01-18  Singapore 310122

 5 min walk from Braddell MRT station

 First Sat of the month:
 1:45pm – 3:30pm



3. What is the frequency of face-to-face visits and tele-visits allowed?
  • For Remand Prisoners

In general, a remand prisoner is allowed only tele-visits during the initial phase. After this phase, face-to-face visits are allowed, but not more than twice a week; this means that subsequent visits in the same week have to be tele-visits. This could vary depending on the Institution. You could verify this with the visit officer. 

  • For Convicted/Detained Prisoners

Most categories of inmates can be visited twice a month, out of which at most one face-to-face visit is allowed. You can opt for two tele-visits if you wish.

 


4. What about visit items?

You can hand over the books/magazines to the Visit Officer at the Centre. These items will be sent to your loved one at his respective institution, subject to the approval of the Superintendent of the institution.

 

For other standard approved visit items (eg. biscuits, depending on the eligibility of the inmate), you can purchase them from the self-service kiosks located at all PLCs and Changi Women’s Prison using NETS, or from the shop located at PLC (Changi). These items will then be distributed to your loved one at his institution.


Other Matters

Food Items

All our inmates are provided well-balanced meals with sufficient nutritional and energy value daily, as recommended by registered dieticians.

Reading Materials 

Prisons provides reading materials and resources to all our inmates, however if requested by an inmate, visitors are allowed to bring three books/magazines during each visit. For Remanded Prisoners, the frequency is three books/magazines on a weekly basis.  

In view of operational security and well being of all inmates, all materials received will be screened to prevent any security breaches. 

Medical Treatment 

Inmates have access to proper medical treatment and are attended to by a prison doctor for any medical complaint. Serious cases will be referred to hospitals for specialist medical treatment/care. 

Other Items 

For any other items, such as spectacles and materials required for educational pursuit, the inmate concerned has to submit his or her request to the Institution. The requests have to be approved first before the visitors are allowed to deliver the items through visit. 

Compassionate Leave 

Compassionate Leave allows an inmate to:

  • Visit a close relative who is seriously ill either at home or in hospital or at any other place in Singapore
  • Attend the last rites/funeral of a close relative          

A close relative shall be confined to the family line of descent which means grandparents (both paternal and maternal), parents, spouse, siblings, or children. 

The inmate’s family is required to inform the respective institution of their compassionate leave request.

Frequently Asked Questions for Family Members :

  © 2012 Singapore Prison Service